Rural and Small Systems Sustainable Utility Management Workshop
June 24, 2019 @ 9:00AM — 4:00PM Eastern Time (US & Canada)
At the workshop, you will conduct a guided self-assessment of your system and identify areas for improvement that are critical to success at your utility. This self-assessment will help you prioritize actions when resources are limited. You will also learn from other utilities that have faced similar challenges.
At this workshop you will learn:
- How to deliver increasingly efficient, and higher quality services
- How to improve long-term sustainability and increase resiliency
- How to use the Small Systems Guidebook to Effective Utility Management to make improvements at your system
Workshop Agenda:
- Introductions & Objectives
- Key Management Areas
- “Self-Assessment” Exercise
- Improving Outcomes
- Practices, Tools & Results
- Action Plan Creation
- Feedback
Ten Key Management Areas:
- Financial Viability
- Infrastructure Stability
- Operational Resiliency
- Product Quality
- Employee & Leadership Development
- Customer Satisfaction
- Water Resource Adequacy
- Stakeholder Understanding & Support
- Community Sustainability & Economic Development
- Operational Optimization
Workshop requires 4-5 participants per community or organization. Five (5) communities maximum.
Questions? Contact Carlos Velázquez-Figueroa: 787-664-7476 or cvelazquez-figueroa@rcapsolutions.org
Workshop
material developed by USDA & USEPA. This workshop delivery is funded by
USDA.
